A woman has been left seeing thing after what she thought was her dream wedding dress arrived late and three sizes too large.
Kelly Marie Campbell, 35, had three attempted weddings canceled due to Covid restrictions during the pandemic. She was hoping for the day to be perfect when it finally came on March 31.
Part of that perfect day was the perfect dress to make her feel like a “dream princess”. And she thought she’d found it when she spotted a LiRi Sara dress by designer Riki Dalal at boutique Si Bridal for £2,500.
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Kelly ordered the dress in July 2021 from the Newcastle-based shop. It was made to measure, and Kelly was told it would take six to eight weeks to arrive, the Mirror reports. Four weeks before the wedding, Kelly said she was starting to go “a bit bridezilla” with the dress nowhere in sight. She asked the shop what was going on and said they told her not to panic.
Kelly said this was repeated after another week without the dress arriving. Just three weeks before the wedding, she found out designer Riki Dalal, usually based in Israel, has a shop in Ukraine. Her dress had ended up stuck at the Ukraine border after Russia invaded.
Kelly asked Si Bridal if she could come and try on a replacement dress in case the situation meant her dress never arrived.
“Two-and-a-half weeks before my wedding and I was having emails back and forth with them refusing to let me come in to try on alternative dresses and see what the had in store, off the rack, that would fit me, as at this rate I was going to be walking up the aisle in my PJs,” Kelly said.
(Image: Kelly Marie Campbell)
“Every little girl dreams of their wedding day and this completely ruined it for me. My dream come true became my nightmare. They kept refusing, there was no option of a refund, and they kept assuring me my dress would be here one week before the wedding. I was making myself sick from stress.”
Her dress did eventually arrive a week before the wedding, and she rushed to try on the £2,500 gown she’d dreamed of. Unfortunately, she said it was three sizes too big and made her look like a “sack of potatoes”. Kelly said “it literally fell off me”, and eventually asked why it was too large.
She said Si Bridal told her she had lost weight – which Kelly said both her and her personal trainer’s measurements disagreed with. Eventually, Kelly ended up spending £350 to alter the dress, including moving and adding boning.
While Kelly said it stayed on after the alterations, she was still upset with how it looked on the day.
She told the Mirror: “I didn’t realize how unflattering it was. The waist was gathered in so much it made an unflattering lump, with a dent where it had been altered, with shiny silver things showing.
“The cups didn’t fit my boobs and caused for an embarrassing nip slip all day and night in front of friends and family during pictures. “The boning of the dress was so uncomfortable and hurt, so much so I was left with blisters on my waist.
“The sleeves slide, even with tape, as the material was far too heavy. They had added poppers to attach the sleeves, but even with the most minimalistic movement they popped right off leaving my sleeves to slide straight down to my elbows.
“Let’s just say I didn’t feel like the dream princess I should have felt. But I got on with it and my wedding day itself was a dream come true.”
The Mirror approached Si Bridal for an apology and a refund for Kelly. The boutique did apologise, but did not offer a refund, advising Kelly to get in touch with the designer instead.
A Si Bridal spokesperson said: “Understandably, given the current political climate, there are many circumstances that are currently out of our control.
“We understand that this may have caused distress, however we have and will continue to communicate all updates we receive from our designers with our lovely brides.
“We are always in constant communication with our designers internationally and remind our brides that we are always a phone call or social media message away for any advice they may require.
“This being said, we do not think it is professional to publicly comment further on the matter.”
However, Kelly was offered by the company the opportunity to have a bespoke red carpet dress made for her – to which she replied: “Where do you expect me to wear it?”
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