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Home Wedding Cars Disemboweled West Lothian bride 'denied £8.5k refund' for scrapped lockdown wedding

Disemboweled West Lothian bride ‘denied £8.5k refund’ for scrapped lockdown wedding

A West Lothian bride has told how she and her partner were denied a £8.5k refund for their Scottish hotel wedding.

Coreen Marshall and now husband Christopher Marshall were originally scheduled to marry in June 2020, which was unfortunately canceled due to Covid-19.

The Bathgate couple say they were offered a different date for their wedding, but instead of Saturday in summer they paid almost £10,000 to be offered a weekday in winter.

The 28-year-old explained that if the company didn’t refund the difference, she wouldn’t want to switch to this date at the price of a summer wedding in the best place.

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When Coreen and her husband repeatedly asked the hotel to refund the difference, they stopped responding.

After taking legal action and hiring a lawyer to draft letters to the company, the unhappy couple said they were constantly ignored, denied their refunds and never expected to get them back.

Speaking to Edinburgh Live, Correen said: “We were supposed to get married on 6 June 2020 but couldn’t because of lockdown.

“My first reaction to the venue was how disorganized the staff was. When we first received the wrong contract for our wedding with another couple’s names.

“It was corrected a couple of times before they sent the right one and then signed it.

“Then Covid-19 came and everything was out of our control.

“The wedding was canceled and they offered us a later date for a weekday in winter, but we had paid for a Saturday in summer, which is much more expensive.

“I challenged them and asked if they could provide us with what we asked for, then we want a refund.

“We never agreed to sign a contract for the second date they offered which was a Saturday in November, I’m so glad we didn’t sign it.

“They have refused to give us a refund but nothing in the contract says I have to agree to other dates.

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“We lost £8,500 from the firm and spent a further £2,500 on lawyers after they started ignoring me.

“The attorney sent emails and letters which were all ignored, then we took them to the sheriff’s officers who said we can’t sue them or get anything back because the company has no assets.

“Every angle is covered so nothing’s going to happen but he can just keep stealing thousands of pounds.

“It’s the frustration and the impact on my mental health. How can you do that to another person?

“It’s no longer about that money, it’s about the principle of taking advantage of young vulnerable couples.

“It’s just cruel and wrong.”

The newlyweds got married elsewhere in November last year but are still battling this ordeal to ensure it doesn’t happen to anyone else.

Coreen says she’s received dozens of messages from distraught brides with similar stories about the Scottish hotel chain.

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